Do You Value and Respect Your Team Members

Annie recently left her job of six years. She was the lead customer service representative for her organization – a very visible role. A lot of people were sad to see her go, but she ultimately felt great about leaving after years of successful service. Her customers loved her. She was the go-to person for…

But What If We’re Wrong?

One of the things we run into in business is that we analyze situations, make decisions and move along certain of what we know and confident that we are doing the right thing. Got it? We’re right . . . except when we are wrong. And that might be more often than we would like…